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Patient-facing online triage tools and clinician decision-making: a systematic review

science

Objective To evaluate the role of using outputs from patient-facing online triage tools in clinical decision-making in primary care. Design Systematic review. Data sources Medline, Embase, Cumulative Index to Nursing and Allied Health Literature, Web of Science and Scopus were searched for literature published between 1 January 2002 and 31 December 2022 and updated for literature published up to end of November 2024. Eligibility criteria for selecting studies Studies of any design are included where the study investigates how primary care clinicians make clinical decisions in response to patient concerns reported using online triage tools. Data extraction and synthesis Data were extracted, and quality assessment was conducted using the Mixed Methods Appraisal Tool.

BMJ     May 10, 2025