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Goldman Sachs  on June 6, 2023


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Chatbots in consumer finance - Consumer Financial Protection Bureau

Working with customers to resolve a problem or answer a question is an essential function for financial institutions – and the basis of relationship banking.1 Customers turn to their financial institutions for assistance with financial products and services and rightfully expect to receive timely, straightforward answers, regardless of the processes or technologies used.

consumerfinance.gov     Jun 06, 2023