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What is the impact of a shift to remote consultations? A qualitative interview study in primary and secondary healthcare

Health

Objective The COVID-19 pandemic prompted a significant increase in the use of remote consultations—by telephone or video—in both primary and secondary healthcare. The reported advantages of remote consulting for both patients and clinicians include greater efficiency, flexibility and convenience. However, disadvantages, such as the uncertainty created by a loss of face-to-face contact, have also been highlighted. The aim of this study was to explore, explain and interpret patients’ and clinicians’ perceptions and experiences of remote consultations and assist decision-making about their future use. Design A qualitative study based on semistructured online interviews. Setting Primary mental healthcare or secondary care cardiology services, London, UK, February–March 2022.

BMJ     Jun 13, 2025