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Balancing Efficiency & Customer Satisfaction in E-commerce ... - Indian Retailer

In the world of online shopping, reverse logistics is extremely important because it helps businesses handle the process of customers returning or exchanging products. As the popularity of online shopping continues to increase, it becomes more and more crucial to focus on making the process of returning products efficient and satisfying for customers. Let’s delve into the multifaceted landscape of e-commerce reverse logistics, highlighting its critical role and exploring the intricate interplay between efficiency and customer satisfaction.

indianretailer.com     Jul 20, 2023